NYC Schools Account

Did you know that you can track your child’s education on any computer, phone, or tablet? The NYC Schools Account (NYCSA) is an app that lets you see your student’s grades, attendance, fitness results, schedule, and more from anywhere and in all DOE languages: Arabic, Bengali, Chinese, English, French, Haitian Creole, Korean, Russian, Spanish, and Urdu. Get started right now! 

COVID-19 Resources for People with Disabilities

View a List of Providers Offering Free Wi-Fi or Special Accommodations for 60 Days.  https://www1.nyc.gov/site/mopd/resources/list-of-providers-offering-free-wifi.page

iPad/Laptop App Requests for Students

App Requests: https://www.schools.nyc.gov/learning/learn-at-home/technical-tools-and-support/app-requests

DOE Student Accounts

The DOE has created student accounts for every single New York City public school student, Pre-k-8.
The account gives your student access to TeachHub, which is how students access: 

• Student report cards (available in the Student Documents icon)
• Multiple educational applications
• G Suite, Microsoft O365, and Zoom (using secure central accounts)

Getting Started with Your iPad

The DOE has loaned iPads to students across the city for remote learning. Visit this site if your student has questions about the ipad: https://www.schools.nyc.gov/learning/learn-at-home/technical-tools-and-support/getting-started-with-your-ipad

Getting Started in Google Classroom

For Parents Parent's Guide to Google Classroom (pdf)

TeachHub

TeachHub is a portal to support students and teachers. The portal provides quick links to essential applications for remote learning, including:

• Digital Curricula (SS, ELA (SPAN. & ENG.)
• Student report cards (available in the Student Documents icon)
• Multiple educational applications
• G Suite, Microsoft O365, and Zoom (using secure central accounts)
• And more!

To Sign In

• Students must sign in with their DOE Student Accounts
• Teachers must sign in with their DOE credentials
• School-issued G suite accounts will not work, you must use the DOE log in. 

TECHNOLOGY

As we embark on a school year unlike any other, the DOE Help Desk is receiving an enormous volume of calls. This is increasing wait times (an hour or more) and delaying service. Therefore, we need your help. To ensure you, and the schools and families you help, get support quickly you can do the following:

1. Submit a ticket online.

Calling the Help Desk does not guarantee that you will receive faster service. Please encourage all your staff or colleagues, as well as students and families to submit a ticket online before calling the Help Desk. 

2. Reset passwords online.

Most calls made are about DOE password resets. Passwords can reset in minutes online at the DOE Identity Management Portal. Even if you forgot your current password, or it expired, you can sign in by answering security questions or verifying personal information.